Complaints Procedure
BDG Solicitors take client complaints very seriously and deal with client dissatisfaction swiftly and appropriately aiming to resolve any issues without the need for third party intervention.
1.
If a client is dissatisfied with a service, they should first raise their concerns with the fee-earner dealing with their matter in an attempt to resolve any issues. All complaints should at this stage be logged with the Client Care and Complaints Handler, Catherine Taylor and a record kept for assistance in improving the service we offer. This complaint should be dealt with within three working days upon receipt.
2.
Should the fee earner with conduct be unable to deal with the client’s dissatisfaction, the complaint should be passed to this firm’s complaints partner, Catherine Taylor. The client will be asked to set out their complaint in full in writing. Acknowledgement of receive must be sent within seven days and a full response to their complaint within 28 days of receipt. Your complaint will be dealt with as follows:
(a) We will open a separate file for your complaint and record it in our central register.
(b) We shall then start to investigate your complaint as follows:-
(c) We will pass your complaint, together with the original file to one of the partners who will speak to the fee earner with conduct of your matter and ask for a response.
(d) XXX will then consider the reply and the information in your complaint file. This will take up to 14 days from receipt of the information.
(e) You will then be invited to meet one of the partners to discuss and hopefully resolve your complaint.
(f) If you do not want a meeting or it is not possible, we will send you a detailed reply to your complaint. This will include his suggestions for resolving the matter and will be dealt with within 7 days of completing his investigation.
3.
In the unfortunate event that we are unable to resolve the matter to the client’s satisfaction, you can take your complaint to the Legal Ombudsman, the details of which are as follows:
www.legalombudsman.org.uk/?faqs=how-you-can-contact-us
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk,
Post: PO Box 6167 Slough SL1 0EH
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern.
You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
Our Services
Our conveyancing team advise people in respect of the process of buying & selling property. We guide people through the different stages of buying and selling a property.
You may not be familiar with the process of purchasing a property and buying or selling a property can seem like a daunting task.
Our expert conveyancing solicitors will guide you through each stage of the property purchase or property sale. They use their many years of combined conveyancing experience to share their tips on buying or selling a property in Hastings, Eastbourne and the surrounding areas.
Our conveyancing solicitors have achieved the Law Society Conveyancing Quality Standard (CQS) accreditation so you can be confident that you will be dealing with solicitors that understand the property market.
,,Our Conveyancing services for Hastings, Eastbourne and the surrounding areas:
From our offices in Hastings and Eastbourne we offer a comprehensive range of Conveyancing services.
- Buying and Selling properties to include houses and flats
- Re-mortgages
- Buying and Selling developments or commercial land and developed units
- Residential leases
- Tenancy agreements
Fees
Sale and purchase fees are based on an escalating scale which depends upon the agreed sale or purchase price. This is so that first time buyers or parties at the bottom of the conveyancing ladder are not disadvantaged.
Our fees are as shown below and are per transaction. The fees quoted do not include VAT which will have to be added to the cost.
Sale/Purchase price for freehold properties
Up to £200,000 – £1,075
£200,001 – £250,000 – £1,145
£250,000 – £300,000 – £1,195
£300,001 – £350,000 – £1,245
£350,001 – £400,000 – £1,295
£400,001 – £450,000 – £1,345
£450,001 – £500,000 – £1,395
£500,001 – £550,000 – £1,495
£550,001 – £600,000 – £1,545
£600,001 – £650,000 – £1,595
£650,001 – £700,000 – £1,645
£700,001 – £750,000 – £1,695
£750,001 – £800,000 – £1,745
£800,001 – £850,000 – £1,895
£850,001 – £900,000 – £2,145
£900,001 – £1,000,000 – £2,550
Please note that for leasehold transactions, there will be an additional fee of £295 (plus VAT) due to extra work involved.
There is an additional fee of £300 (plus VAT) if the property you are purchasing is a new build.
For estimates on sale/purchase price above £1,000,000 please telephone for a quote.
Bank Transfer fee - £35
AML Fee up to £49
Submitting SDLT form to HMRC - £50
Preparation of new lease - £900
Preparation of a straightforward lease extension - £850
Remortgage fees:
£550 for mortgages for mortgages between £150,000 and £300,000
Transfer of equity- £850
All fees quoted are subject to the transaction being of a standard straightforward nature. If there should be any unexpected problems or complexities arising that incur additional work, we reserve the right to increase the fee.
Please note that we do not charge a fee for ‘acting for lender’ if your lender instructs us to also act on their behalf. You may see that the mortgage offer makes reference to an additional fee which some solicitors charge.
Disbursements on the sale of a property
Copy title documents from Land Registry (official copy entries) - £3 per document
Copy planning documents (if we unable to download them from the council website - £10 but this may vary dependent on the Local Authority
Landlord fees for leasehold properties to include obtaining management information - the fee varies as the Landlord can decide the fee
Disbursements on the purchase of a property
Preliminary search bundle to include local, water & drainage, environmental and chancel where applicable, approximately £300 dependent on the location
Land Registry search £3 per title
Bankruptcy search £2.00 per person
Landlord fees for leasehold properties- The amount varies according to the lease and/or landlord
Land Registry fee for registering new owner – escalates dependent on property price but from £20 - £455 for electronic submission
Disbursements on a remortgage
Searches may be required by the lender which would be as above
If searches are not required, then you will need to obtain an indemnity policy, the cost of which varies dependent on the indemnity and indemnity provider. We do not charge a fee for sourcing indemnity policies.
Land Registry search £3 per title
Bankruptcy search £2 per person
Landlord fees for leasehold properties- The amount varies according to the lease and/or landlord.
Land Registry fee for registering new lender – escalates dependent on figure but from £20 - £125 for electronic submission.
Please note that if you are purchasing an unregistered property we are unable to submit an electronic application to the Land Registry. We would be required to submit a paper application and the Land Registry fees double for paper applications.
Family Law
Commercial Conveyancing
Conveyancing
