Quality Client Care Policy

The personal with overall responsibility of this firm’s Client Care Policy is Catherine Taylor,
solicitor and partner at BDG Solicitors.

This firm is committed to providing legal services to its clients with professionalism, integrity and understanding. This policy is designed to ensure that services delivered to our clients are done so in a reliable, consistent and dedicated manner. All staff here at BDG Solicitors are encouraged to meet the following objectives;

(a)
To provide clients with a professional, approachable and cost-effective service in all areas of law undertaken by this firm to include civil litigation, matrimonial, commercial conveyancing and residential conveyancing.

(b)
To ensure that all staff behave (both inside and outside of office hours) professionally, friendly and with their client’s best interests at the forefront of their actions.

(c)
To ensure that all clients instructions are taken fully, precisely and legibly and to communicate with clients fully in respect of advice, updates and requirements. All staff must ensure clients are made aware of our Privacy Policy detailing client’s
rights, to remain compliant with the SRA practice rules and the SRA Client Care Code.

(d)
To utilise this firms case management systems to make sure client’s details are kept secure, check all client details and ensure these details are up to date to maximize efficiency and avoid any data protection breach

(e)
Deal with client’s concerns efficiently, in a timely manner (and in any event within three days of receipt)

 

(f)
Regularly review office space and report any issues that may cause discomfort to clients to the person with overall responsibility of ensuring this policy is adhered to

(g)
Ensure all communication with clients is clear and that clients fully understand the advice given to them.

(h)
Ensure clients are provided with full fee estimates prior to the commencement of any matter and make sure clients are fully aware of their obligations to pay.

At BDG Solicitors, all clients are provided with a Client Care Letter at the commencement of any instruction. Clients are encouraged to read through the CCL and ensure they fully understand our terms and conditions.

Throughout a client’s case, clients are encouraged to provide feedback on the service received to help us maintain a high standard of client care. Without client input, this firm cannot improve the service offered to its clients and we welcome (both good and bad) feedback to push this firm to be better.

Clients may from time to time receive a satisfaction questionnaire, both during and after your matter, again to help this firm improve. You are referred to our privacy policy for information on opting-out of any marketing communications.

Our Services

Our conveyancing team advise people in respect of the process of buying & selling property. We guide people through the different stages of buying and selling a property.

You may not be familiar with the process of purchasing a property and buying or selling a property can seem like a daunting task. 

Our expert conveyancing solicitors will guide you through each stage of the property purchase or property sale. They use their many years of combined conveyancing experience to share their tips on buying or selling a property in Hastings, Eastbourne and the surrounding areas.

Our conveyancing solicitors have achieved the Law Society Conveyancing Quality Standard (CQS) accreditation so you can be confident that you will be dealing with solicitors that understand the property market.

,,Our Conveyancing services for Hastings, Eastbourne and the surrounding areas:

From our offices in Hastings and Eastbourne we offer a comprehensive range of Conveyancing services.

  • Buying and Selling properties to include houses and flats
  • Re-mortgages
  • Buying and Selling developments or commercial land and developed units
  • Residential leases
  • Tenancy agreements

Fees

Sale and purchase fees are based on an escalating scale which depends upon the agreed sale or purchase price. This is so that first time buyers or parties at the bottom of the conveyancing ladder are not disadvantaged.

Our fees are as shown below and are per transaction. The fees quoted do not include VAT which will have to be added to the cost.

Sale/Purchase price for freehold properties

Up to £200,000 – £1,075
£200,001 – £250,000 – £1,145
£250,000 – £300,000 – £1,195
£300,001 – £350,000 – £1,245
£350,001 – £400,000 – £1,295
£400,001 – £450,000 – £1,345
£450,001 – £500,000 – £1,395
£500,001 – £550,000 – £1,495
£550,001 – £600,000 – £1,545
£600,001 – £650,000 – £1,595
£650,001 – £700,000 – £1,645
£700,001 – £750,000 – £1,695
£750,001 – £800,000 – £1,745
£800,001 – £850,000 – £1,895
£850,001 – £900,000 – £2,145
£900,001 – £1,000,000 – £2,550

Please note that for leasehold transactions, there will be an additional fee of £295 (plus VAT) due to extra work involved.

There is an additional fee of £300 (plus VAT) if the property you are purchasing is a new build.

For estimates on sale/purchase price above £1,000,000 please telephone for a quote.

Bank Transfer fee - £35
AML Fee up to £49
Submitting SDLT form to HMRC - £50
Preparation of new lease - £900
Preparation of a straightforward lease extension - £850

Remortgage fees:
£550 for mortgages for mortgages between £150,000 and £300,000

Transfer of equity- £850

 

Conveyancing in Hastings & Eastbourne

All fees quoted are subject to the transaction being of a standard straightforward nature. If there should be any unexpected problems or complexities arising that incur additional work, we reserve the right to increase the fee.

Please note that we do not charge a fee for ‘acting for lender’ if your lender instructs us to also act on their behalf. You may see that the mortgage offer makes reference to an additional fee which some solicitors charge.

Disbursements on the sale of a property
Copy title documents from Land Registry (official copy entries) - £3 per document 
Copy planning documents (if we unable to download them from the council website - £10 but this may vary dependent on the Local Authority
Landlord fees for leasehold properties to include obtaining management information - the fee varies as the Landlord can decide the fee

Disbursements on the purchase of a property
Preliminary search bundle to include local, water & drainage, environmental and chancel where applicable, approximately £300 dependent on the location
Land Registry search £3 per title
Bankruptcy search £2.00 per person
Landlord fees for leasehold properties-  The amount varies according to the lease and/or landlord
Land Registry fee for registering new owner – escalates dependent on property price but from £20 - £455 for electronic submission

Disbursements on a remortgage 
Searches may be required by the lender which would be as above
If searches are not required, then you will need to obtain an indemnity policy, the cost of which varies dependent on the indemnity and indemnity provider. We do not charge a fee for sourcing indemnity policies.
Land Registry search £3 per title
Bankruptcy search £2 per person
Landlord fees for leasehold properties-  The amount varies according to the lease and/or landlord.

Land Registry fee for registering new lender – escalates dependent on figure but from £20 - £125 for electronic submission.

Please note that if you are purchasing an unregistered property we are unable to submit an electronic application to the Land Registry. We would be required to submit a paper application and the Land Registry fees double for paper applications. 

Family Law

Family Law

Commercial Conveyancing

Commercial Conveyancing

Conveyancing

Conveyancing